Warranty

Warranty Backed By Salient Global Technologies (SGT)

Salient Global Technologies (SGT) offers a limited warranty on some of the products that it sells. Please refer to the below product directory to confirm that your product is directly supported by this warranty.

The SGT warranty covers defects in materials and workmanship. Only original, unaltered, and unmodified products are covered by this policy. This warranty does not cover damage caused by misuse, accidents, neglect or normal wear and tear. Products should be returned to us for examination to determine the reason for failure and, if deemed covered by the warranty, products will be repaired or refunded.

Do not send in products prior to contacting SGT to setup an RMA. All products shipped without a valid RMA are subject to refusal.

To receive warranty support, we require proof of purchase in the form of your original order number. 

Warranty Periods

For all non-consumable products listed below, SGT includes a 30-day return or replacement window. The product must be in new or like-new condition with all manuals and accessories. If there are quality issues within the warranty period, SGT provides free maintenance service.

For Fiber Optic Transceivers, SGT also offers a replacement service if there are any quality issues within the first year. If there are any quality issues after the first year, SGT offers free maintenance within the warranty period.

  • 10G Switches

  • 25G Switches

  • 40G Switches

  • 100G Switches

  • Cumulus OS Switches

  • FS OS Switches

  • ICOS OS Switches

  • Bare Metal Switches

  • 100G QSFP28

  • 40G QSFP+

  • 25G SFP28

  • 40G/100G Converters

  • 100G CFP/CFP2/CFP4

  • Customized 25G/40G/100G

  • 10G SFP+

  • BiDi SFP+

  • CWDM SFP+

  • DWDM SFP+

  • 8G/16G Fiber Channel SFP+

  • 1000BASE SFP

  • BiDi SFP

  • CWDM SFP

  • DWDM SFP

  • SONET/SDH SFP

  • 2G/4G Fiber Channel SFP

  • 10G SFP+ to SFP+

  • 25G SFP28 to SFP28

  • 40G QSFP+ to QSFP+

  • 40G QSFP+ to 4xSFP+

  • 100G QSFP28 to QSFP28

  • 100G QSFP28 to 4xSFP28

  • 56G QSFP+ to QSFP+ DAC

  • Customized DAC

  • 40G QSFP+ to 4x SFP+

  • 40G QSFP+ to 8x LC

  • 56G QSFP+ to QSFP+ AOC

  • 100G QSFP28 to 4x SFP28

  • Customized AOC

  • 10G XFP

  • BiDi XFP

  • CWDM XFP

  • DWDM XFP

  • Customized XFP

  • SFP 3G SDI

  • SFP BiDi 3G SDI

  • SFP CWDM 3G SDI

  • SFP+ 12G SDI

  • Converter Modules

  • 100BASE SFP

  • 10G X2 & XENPAK

  • PON Transceivers

  • Transceiver Accessories

  • Customized X2/XENPAK/GBIC

  • Firmware Upgrade Tool Kit for SFP/SFP+/XFP/QSFP+/QSFP28

For SFP/QSFP products, SGT offers no warranty period or maintenance service. If there are any quality issues within the first 30 days, please contact your SGT account manager.

Limitations

This policy applies only to the product purchased from Salient Global Technologies and is not transferable to a third-party. The warranty is void in the event of:

  • Damage due to acts of nature or accidents;

  • Negligence or abuse;

  • Modifications to the product;

  • Damage caused by using the product in an unintended way or with unauthorized power devices.

No person is authorized to make any modification to the warranty. If any term is held to be illegal or unenforceable, the legality or enforcement of the remaining terms shall not be affected.